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10 June, 06:42

A customer asks you over the phone how much it will cost to upgrade memory on her desktop system to 16 GB. She is a capable Windows user and able to access BIOS/UEFI setup using the user power-on password you set up for her. Which actions can you ask the customer to perform as you direct her over the phone to get the information you need and develop an estimate of the upgrade's cost?

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  1. 10 June, 09:03
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    She will be required to use the BIOS/UEFI to check the memory slots available and how much memory on the slots have been used up.

    Explanation:

    The reason why she'd be asked to perform the above task of checking which slots are avalable is so as to determine how much memeory will be bought to add to the existing one ad so as to be able to determine the price of the needed memory.

    cheers.
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