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20 March, 14:39

Which is not true of birthday and/or annual review automatics? a. the purpose is to trigger a telephone call for a face-to-face meeting. b. quarterly automatic contacts decrease cross-sales and lead to reduced referrals. c. you are expected to stay in touch with all your active prospects and clients through two personal contacts each year?

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  1. 20 March, 15:34
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    Answer: b. Quarterly automatic contacts decrease cross-sales and lead to reduced referrals

    Explanation:

    During the annual review of business considering automatics it is observed that there is always a decrease in cross sales and these leads to a reduce in referrals.

    When these happens, clients who raise offer for referrals drop interest.
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