Like any effective salesperson, Frazer walks into a customer's office, shakes hands, looks the customer in the eye, and smiles. After exchanging pleasantries, Frazer will try to create interest in his company's product, and establish:

A) how is the customer feeling (mood)

B) how long he or she has to make their presentation

C) which of the alternative products to demonstrate

D) whether to quote a full price or discount price

E) where the customer is in their buying process