Service factors are the functions available on the website to provide direct support in the transaction process. T/F

The correct answer is False.

Explanation:

Every client expects and wishes to be treated with correction in an establishment. Feel well received, appreciate that it is important for the company, perceive that it is well valued. He also hopes that the relationship will be pleasant and that the bidder will fulfill his commitments.

These factors are valued in the customer service both face-to-face or telephone or virtual: courtesy, credibility, speed, personalization, professionalization and the tangible aspect of the service.

It is necessary to give a courteous treatment to the client. Courtesy is reflected in the consideration shown to customers. Treat them with the respect they deserve.