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4 March, 12:43

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: automation. standardization. tight quality control. removing some services. customization.

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  1. 4 March, 15:29
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    The correct answer is customization.

    Explanation:

    Personalization refers to the fact that the products produced are able to be modified according to what the client requires, satisfying their needs.

    Delivers outstanding products with superior characteristics.
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