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6 February, 10:30

Bob is working on a new report for the next quarterly meeting that he knows the CEO needs to determine next quarter's direction. He is frustrated that Anna has yet to get back with him on the newest profit figures, yet always seems to have time to stop in the hallways and talk with friends. Bob's issue relates to which of the communication functions?

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  1. 6 February, 10:40
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    information exchange

    Explanation:

    Information exchange refers to the action of passing information from one person to another. This can be done in person, using the phone, video calling or emails or other types of electronic messages.

    In this case, Bob is anxious because Anna is not exchanging information with him promptly. Instead she is wasting both her and his time by chatting with other employees.
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