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11 October, 14:40

Which of the following refers to the knowledge and competence of service providers and the ability to convey trust and confidence? Assurance Sympathy Empathy Responsiveness

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  1. 11 October, 16:50
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    Assurance

    Explanation:

    Assurance refers to providing guarantee for the work done about the quality and quantity of work done.

    This provides an ability of confidence and faith in the user. Therefore, the correct option for conveying competence in the service and their knowledge through service provided the with the confidence that the service provided will fulfill the demand of user is Assurance.
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