Information technology's primary role in supply chain management is creating the integrations, or tight process and information linkages, between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution - and between firms.

a) true

b) false

The given statement is true. Hence, the answer would be option a) or true in the answer options

Explanation:

In business operation, one of the primary or fundamental functions or roles of information technology is to facilitate the collaboration between various operational or functional areas or departments which can enhance the productive efficiency and performance of business operation. In this regard, information technology can be ideally used to assimilate or integrate between various activities or functions under business operation such as marketing, sales, finance, manufacturing, supply chain activities etc. to establish or ensure a better and strong departmental or functional coordination and synchronization. Therefore, information technology also enables a better flow or movement of essential business information among the various concerned or relevant departments or components which can improve operational efficiency and inter-departmental communication process. Furthermore, information technology can also be essentially employed to ensure a better cohesion, linkage and coordination among related companies or firms which can immensely facilitate inter firm communication for pertinent business purposes. This can lead to much improved and better commercial or business coordination among the related firms or companies.