What is the first thing you should do when a customer requests a sale item once you've determined that item is out of stock? Tell the customer when you store's next delivery day is and to come back then Issue the customer a raincheck for the item that is out of stock Refer the customer to a competitor who has the item in stock Offer the customer a substitute item

Question

Business

Dixie Johnson

17 May, 21:22

What is the first thing you should do when a customer requests a sale item once you've determined that item is out of stock? Tell the customer when you store's next delivery day is and to come back then Issue the customer a raincheck for the item that is out of stock Refer the customer to a competitor who has the item in stock Offer the customer a substitute item

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Laci Nash · Answer 1

Tell the customer when you store's next delivery day is and to come back then Issue the customer a raincheck for the item that is out of stock

Explanation:

Customer retention is important as well as meeting their specific needs. It is unwise to turn back a customer and refer them to a competitor, this may mean loss of business (currently and in the future). Also it is unwise to offer a substitute item as this will not meet their needs (though you may want to inform them of the substitute item if they are interested). Issue the customer a raincheck for the item that is out of stock is the best way to go and keep the business.