Which of the following best describes supply chain management?
a. a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization.
b. the redesigning of business processes to improve performance, quality, and productivity.
c. a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance.
d. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.
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