Ask Question
5 June, 11:54

A university that promotes itself as a very traditional campus with an old-world look and feel, where the facilities are manicured and the dorm rooms are large is focusing on which service quality dimension?

+4
Answers (1)
  1. 5 June, 13:13
    0
    The correct answer is letter "D": Reliability.

    Explanation:

    In customer care, the quality dimensions refer to a set of five (5) characteristics companies must pay attention to in implementing their operations to attract customers and ensure their loyalty. Those characteristics are: Reliability, Responsiveness, Assurance, Empathy, and Tangibles.

    Reliability refers to providing a service the customers can trust. Most consumers prefer traditional methods than innovative because the first has been proven to work. Then, if a university promotes itself as a very traditional campus with an old-world look and feel, where the facilities are manicured and the dorm rooms are large, it is focusing on the reliability aspect of service quality.
Know the Answer?
Not Sure About the Answer?
Get an answer to your question ✅ “A university that promotes itself as a very traditional campus with an old-world look and feel, where the facilities are manicured and the ...” in 📙 Business if there is no answer or all answers are wrong, use a search bar and try to find the answer among similar questions.
Search for Other Answers