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8 January, 10:01

Nonverbal communication influences the way a message is received and functions in at least five different ways.

Read the following scenario, and identify the most appropriate form of nonverbal communication to use.

You are meeting with a new customer for the first time in person. This customer had a negative experience with one of your company's competitors, and you want to communicate to the customer that you are honest and trustworthy.

1.) What form of nonverbal communication will serve you best?

A. Smiling

B. Sustained eye contact

C. Standing far away

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Answers (1)
  1. 8 January, 13:48
    0
    The correct answer is B. Sustained eye contact.

    Explanation:

    Visual communication leads to our interlocutor perceiving a summarized confidence in the attention we are paying to their requirements. This type of communication largely determines a space of trust based on the fact that the potential buyer has experienced negative situations that will make him more cautious when exposing his needs. On the contrary, a smile can produce the opposite effect, considering that our company is not going to be serious in meeting the times and its satisfaction as a client.
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