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4 April, 05:50

In the context of the rational approach to organizational change, the difference between initial expectations and reality resulting from a temporary drop in performance or productivity as followers learn new systems and skills is called the expectation-performance gap. True or false?

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  1. 4 April, 06:21
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    True

    Explanation:

    expectation-performance gap is the

    difference between initial expectations and reality. This is the temporary drop in performance or productivity that can occur as followers learn new systems and skills.
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