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16 October, 21:18

A customer ordered a bridal veil from your website two weeks ago and is concerned that it's two days before the wedding and the veil hasn't arrived. Which of the following would be a good customer service response?

Overnight another veil to the bride so that there's no risk that she won't have the veil for the wedding.

Tell the customer that she can return the veil if it arrives after the wedding.

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Answers (2)
  1. 17 October, 00:15
    0
    A customer ordered a bridal veil from your website two weeks ago and is concerned that it's two days before the wedding and the veil hasn't arrived. Which of the following would be a good customer service response?

    Overnight another veil to the bride so that there's no risk that she won't have the veil for the wedding. This would be the best customer service response because it is making sure you meet the needs of your customer. If you do not overnight another veil to them, they will likely leave a bad review of your store because they were expected to have an item by the wedding date. Customer service ensures that the customer is always taken care of and the second response is basically telling the customer it is their problem and they can find another veil and return that one for their money back. This would leave the bride struggling to find something on short notice for the wedding instead of simply overnighting one.
  2. 17 October, 00:55
    0
    Overnight another veil to the bride so that there's no risk that she won't have the veil for the wedding.
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