Advice Florence and her team on how they can convince the staff using john kotter's theory to lead change

In using John Kotter's Theory, Florence could use the 3rd steps from Kotter's 8 steps change model to convince the staff thats called : Create a Vision for change.

Which mean Florence shouldn't just order the staff to change, but she also has to teach the staffs in why the change is important and how it will be a huge benefit for them