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19 February, 22:37

Research has indicated that customer satisfaction and employee productivity are higher when the racio-ethnic composition of the customers matched that of store employees.

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  1. 20 February, 01:27
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    That statement is true.

    In general, people tend to feel closer and more comfortable if they're around people with similar race.

    When this integrated into the business, making customers feel comfortable interacting with your employees tend to result in more sales and more positive reviews.
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