Paradise cruises is a very successful cruise line that serves thousands of passengers each week. staff members work in self-managed teams and are empowered to perform tasks as needed to effectively address passengers' problems and needs. one of the reasons the company has implemented this approach is that

One of the reason would be E mpowering employees and having open communication leads to better solutions to problem ... By giving the employees a chance to speak up, the company will be able to see the problem with completely different perspective because the employees are the one that directly understands the passenger's situation on the field.