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15 April, 08:13

Suppose you are a salesperson for an office supply company. one of your customers left you a message indicating that they were unhappy about the last order they received. while on your way to visit the customer to discuss the problem, you decide to review your procedure for handling complaints. what is the first thing you need to do to resolve customer's complaint?

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  1. 15 April, 12:02
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    Listen carefully to what the customer has to say, and let them finish
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