Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except: Question 2 options: 1) Benefits are harder than costs to quantify. 2) Benefits tend to be more tangible than costs. 3) IT can be used for several different purposes. 4) The probability of obtaining a return from an IT investment is based on the probability of implementation success. 5) The proposed system may be ""cutting edge"".

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Evaluating the benefits of IT projects is more complex than evaluating their costs for which of the following reasons?

a) benefits are harder to quantify

b) benefits are often intangible

c) IT can be used for several different purposes

d) probability of obtaining a return from an IT investment is based on the probability of implementation success

e) all of the above

The correct answer is E, all options are reasons why evaluation of the benefits of IT projects are more complex that evaluating their cost.

Explanation:

a) benefits are harder to quantify

Some factors are more qualitative and must be converted into a utility value that is difficult to quantify

b) benefits are often intangible

The IT project that boosts employee loyalty or customer satisfaction provides a benefit, but it may be difficult to measure the exact financial gain.

c) IT can be used for several different purposes

IT is the bedrock on which other sectors of the economy thrive, there is hardly any field you won't find the use of IT.

d) Probability of obtaining a return from an IT investment is based on the probability of implementation success

How successful an IT project depends not only on the design but how it was implemented to solve the problem or enhance the process it was initially set-up to do.

e) All of the above

This is the correct answer, all the options are correct.