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23 February, 17:40

A user reports that the PC displays a warning message. The warning message indicates that the PC is infected by a virus. A technician comes with a USB drive that contains a malware detection and removal program. What should the technician do before running the program

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  1. 23 February, 21:27
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    According to the reports of the user, the PC displays a warning message. According to the displayed message, the PC is infected by a virus. The technician's USB drive is equipped contains malware detection and removal program.

    Explanation:

    Before inserting the USB drive and running the program, the technician should examine the displayed message and try to determine the source of the message.

    Before putting the malware detection and removal program to work, the technician should make sure that there are no other factors and sources causing problems in the PC. Asking the user about any past similar encounters will be a plus.
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