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9 May, 11:35

What is predictive dialing?

a. Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent.

b. Directs customers to use touch-tone phones or keywords to navigate or provide information.

c. A phone switch routes inbound calls to available agents

d. None of the above

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Answers (1)
  1. 9 May, 12:43
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    Answer: A
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