Why is it important for a Support Agent to understand and follow their company's standardized case lifecycle roadmap? (Select 2)
A roadmap provides for efficient management of service requests.
It fulfills the company's policy requirements.
It provides an excuse for the Support Agent when the customer asks for support that exceeds the Agent's support boundaries.
A roadmap provides a consistent experience for every customer.
A roadmap eliminates any of the guess work for the agent when handling a case
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