One of Kyle's clients called to complain that his computer was running really slow. Kyle went to the client's work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that the SVC host was running several processes. While Kyle was looking at Task Manager, the computer crashed. Kyle restarted the computer and noticed a long load time for Windows. He checked Task Manager and saw several processes that he did not recognize. What might be the issue with Kyle's client's computer?

Question

Computers & Technology

Gilbert Terrell

1 January, 12:15

One of Kyle's clients called to complain that his computer was running really slow. Kyle went to the client's work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that the SVC host was running several processes. While Kyle was looking at Task Manager, the computer crashed. Kyle restarted the computer and noticed a long load time for Windows. He checked Task Manager and saw several processes that he did not recognize. What might be the issue with Kyle's client's computer?

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Answers (1)

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Celia Fritz · Answer 1

The computer must be infected with malicious virus.

Explanation:

Since Kyle did a troubleshooting of the client's computer by running Disk Defragmenter and Disk Clean-up utilities and found out, that the CPU was running several processes in the Windows task manager.

After restarting the computer, he noticed a long load time for Windows and saw several processes that he did not recognize.

This is obviously a sign of an infected system by a malicious virus.

Kyle should install an antivirus program such as Avast or Kaspersky on the computer and run a deep virus scan to detect any virus.