Do you believe the self-service aspect of healthcare information technology is beneficial for the future of healthcare? Why or why not?

I think that the self-service is beneficial for the future. It can eliminate or reduce time spent in the hospital (in waiting rooms). There is a self-serve solution called QLess, which will allow patients to wait in line virtually, either from their computers or from their phones. The application will tell them how many people are ahead of them and when they will be able to see the doctor.

This will improve the patient satisfaction for up to 20 percent.