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28 August, 18:55

A small Ecommerce company houses their servers locally but they have outsourced their IT work to a local technology company recently there was an issue with the database server that prevented clients from placing orders it took one day for a technician to come and resolve the issue resulting in Lost Revenue what document could be referenced to verify if this was fixed within the contracted remediation time

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  1. 28 August, 22:40
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    Service Level Agreement?
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