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25 March, 16:41

Jorge ortega has been using a 10 percent capacity cushion, servicing 60 customers an hour. there is a good deal of customer contact, and customer service has been poor due to random fluctuations in demand. if he increases his capacity cushion to 20%, what will be the new capacity requirement?

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  1. 25 March, 18:00
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    The new capacity requirement would be 75%.
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