Describe the four steps of active listening

Pay Attention. Give the speaker your undivided attention, and acknowledge the message.

Show That You're Listening. Use your own body language and gestures to convey your attention.

Provide Feedback.

Respond Appropriately.

Hearing. At this stage, you are just paying attention to make sure you hear the words being said.

Interpretation. At this stage you are making sure you are interpreting the words you hear to ensure there is no misunderstanding of basic meanings.

Evaluation. At the evaluation stage you are actively deciding what you are going to do with the information you are receiving.

Respond. The final stage is to give a verbal or visual response to the speaker to confirm that you have understood what they have been saying.