What you and the monitor will need to do and how you will resolve the situation?

To manage conflict effectively you must be a skilled communicator. That includes creating an open communication environment in your unit by encouraging employees to talk about work issues. Listening to employee concerns will foster an open environment. Make sure you really understand what employees are saying by asking questions and focusing on their perception of the problem. To learn more about communication skills, see Chapter 13: Communication.

Whether you have two employees who are fighting for the desk next to the window or one employee who wants the heat on and another who doesn't, your immediate response to conflict situations is essential. Here are some tips you can use when faced with employees who can't resolve their own conflicts.