Seema/Arjun, Head of Purchase Department of International School, Bangalore, Kanata, purchased science lab equipments from ABV Science Center which turned out to be faulty. The center has refused to return or repair the equipment in spite of your repeated complaints. Write a letter of enquiry to the Consumer Forum seeking your rights and the further course of action

To the Head of Purchase Department,

I have recently purchased lab equipment from your company, however it appears to be faulty upon arrival. I have asked on multiple occasions if I can send the products in to be repaired, or to just return them; I have been denied both. I am sending this letter in order to receive my rights as a consumer/customer of your company. I wish to know why I am being denied, and what would be the next course of action if I cannot receive compensation for the faulty products which were distributed?

-Sincerely an Inquiring Customer, Kanata

Explanation:

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