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23 February, 16:34

If you solve a guest problem efficiently, quickly, and delightfully ... that guest may be even more likely to use your product or service again than if he or she ever had a problem in the first place,

true or false

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  1. 23 February, 19:15
    0
    True.

    Explanation:

    If the problem of a guest is solved efficiently, quickly and delightfully, that guest is more likely to use the product or service again than if there was a problem in the first place. This has to do with customer satisfaction.

    Customer satisfaction is defined as the extent to which a customer is happy or gets satisfaction from a product or service.
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