Name and explain the purpose of one law/legislation that protects citizens

against poor service delivery

The Consumer Protection Act, protects the consumers against the poor service delivery.

Explanation:

The Consumer Protection Act applies on the service delivery by the State government which includes the services of water, electricity, waste removal etc. This act promotes a fair, accessible and sustainable place for consumer to avail services. This act established the national norms and standards to ensure consumer protection act. Promote a consistent legislative and enforced framework, related to consumer transactions and agreements by the states.