Recommend two ways in which he or she should approach conflict resolution instead

Conflict is happens when either one of the individuals have misunderstanding or are reaching over the same goal. The possible advices one can give to people in conflict are (1) talk things out, (2) listen to the side of the other, (3) be open-minded, (4) when explaining, explain it well, (5) face your responsibilities whether good or bad and (6) do not include people who are not part of the conflict, keep it among yourselves.