Pam used to love her job. Herâ boss, Tina, was easy to communicate with and was very straightforward. Pam always knew where Tinaâ stood, even if sheâ didn't always agree withâ Tina's decisions. Thisâ week, Pam learned that Tina had retired and David had taken her place. Although David was quite politically adept and told a greatâ joke, Pam and the rest of the team felt him to be disingenuous and never really understood what he wanted or how he wanted it done. By the end of theâ year, job satisfaction amongst the team had plummeted. Which stage of the conflict process is representedâ here?

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Peter Nixon

6 July, 14:22

Pam used to love her job. Herâ boss, Tina, was easy to communicate with and was very straightforward. Pam always knew where Tinaâ stood, even if sheâ didn't always agree withâ Tina's decisions. Thisâ week, Pam learned that Tina had retired and David had taken her place. Although David was quite politically adept and told a greatâ joke, Pam and the rest of the team felt him to be disingenuous and never really understood what he wanted or how he wanted it done. By the end of theâ year, job satisfaction amongst the team had plummeted. Which stage of the conflict process is representedâ here?

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Answers (1)

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Joslyn · Answer 1

Stage I: Potential opposition or Incompatibility

Explanation:

There are five stage of conflict process, the stages are:

1. Potential opposition or incompatibility.

2. Cognition and personalization.

3. Intentions.

4. Behavior.

5. Outcomes.

Potential opposition or incompatibility: this is usually the first stage in a conflict process. This is the presence of factors that can make conflict to occur/rise.

Cognition and personalization: this is based on the perception of the individuals involved. If the individuals perceived/agreed that there is no conflict then there is no conflict. Conflict issues are generally defined in this stage.

Intentions: this is the stage of conflict I'm which decisions to act in a given way occur.

Behavior: this is the stage of conflict process where the conflict is visible in an individual attitude/action.

Outcomes; this is usually the last stage in a conflict process. This is usually the reactive action that occur as a result of the conflict.

So, the presence of the new Boss (David) has given room for conflict to rise and this is the first stage of conflict process which is the answer (Potential opposition or Incompatibility)