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25 September, 20:37

What is the main advantage of using e-mail to complain about a service or product?

A) An e-mail can be sent to multiple people at the same time.

B) An e-mail uses a simpler format than the business letter.

C) An e-mail must be addressed to a specific person or department.

D) An e-mail is more modern; nobody uses snail mail anymore.

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  1. 25 September, 23:36
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    An email must be addressed to a specific person or department (C)
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