A customer calls and says that they are upset because they just received their bill and it is for two months service plus a $20 late fee. They have never had a late payment before. They explain that they moved last month and never received their bill. What would you tell them?

A. They need to pay the bill or their service will be discontinued.

B. You will get a supervisor to speak with them.

C. They just need to pay this month's bill to be current.

D. You can waive the late fee this time if they pay the balance.

Question

Javier Good

7 April, 14:51

+5

Answers (1)

Know the Answer?

Diana Schmitt · Answer 1

B. You will need to get a supervisor to speak with them.