TQM mobilizes individuals directly involved in a work process to examine and improve the process with the goal of achieving a better product or outcome. It does not matter what the product or outcome might be.?

True.

Step-by-step explanation:

TQM (Total Quality Management) is a management system that is primary focused on customer.

To achieve a better product or outcume, all employees are involved in continual improvement.

Main focus is not on product or outcome but more on process thinking, strategic and systematic approach, continual improvement, communications etc.