Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer had a medium level of satisfaction and used the company more than five times per month?

Incomplete question

Complete question:

overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown in the following table: Frequency of Use High Satisfaction level Medium Low TOTAL 5 per month 70 25 5 100

TOTAL 460 220 20 700

Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer had a medium level of satisfaction and used the company more than five times in a month

Answer: 0.03571

Step-by-step explanation:

To determine probability that a customer had a medium level satisfaction and used company more than 5 times a month

Total number level of satisfaction = 700

Customer that had Medium level satisfaction and used company more than five (5) times a month (>5) is 25 from the table

Therefore, Probability = 25/700

Probability = 1/28

Probability = 0.03571