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17 January, 17:42

Why are most claim messages written in the indirect approach?

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  1. 17 January, 18:31
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    Most claim messages are written in an indirect approach because they are just another form of human interaction but in written-form. Psychologically, it's generally more socially accepted and less physiologically shocking when bad news is delivered in an indirect form as most claims tend to be "bad news."
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