Andrew went to hear a speech by a community leader he very much admired. he took a notebook and pen and, during the speech, wrote down everything he could from the speech. when he got home later, he reviewed his notes and could barely make sense out of them. what went wrong?

When listening to the speech, Andrew tried to write down everything the speaker said. Instead of doing that, which likely led to him missing important bits of information, Andrew should have instead made a key word outline of the speech which would have ensured he got all the important bits of information.