A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a (n) :

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Social Studies

Alexandria Fleming

1 August, 18:21

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a (n) :

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Jackson Estes · Answer 1

Answer: This contract is known as SLA (Service Level Agreement).

Explanation: SLA an acronym for Service-Level Agreement is a contract or agreement between customers and service providers or suppliers that spells out clearly the level of service expected and penalties in any case of misconduct.