Non-speech modes of communication (facial expressions, body language,

gestures) may provide up to 15% of the information conveyed when people who

can see each other are communicating, even when otherwise using a spoken

language.

True or False?

Non-verbal communication is a communication that takes place between the sender and the receiver of the message without the usage of any word (either spoken or written)

Explanation:

Non-speech modes of communication (facial expressions, body language, gestures) may provide up to 15% of the information conveyed when people who can see each other are communicating, even when otherwise using a spoken language - This statement is False because as per a book Silent Message published by Albert Mehrabian in the year 1971 he mentioned that the interpretation of a message is 7 percent verbal, 38 percent vocal and 55 percent visual. The conclusion was that 93 percent of communication is "nonverbal" in nature