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31 July, 17:01

A co-worker has sent an email to Mahan asking him if he will take her on-call shift next Friday so she can go to a concert. Mahan has already made plans to take his wife out of town for her birthday, so he needs to refuse his co-worker's request. In addition to presenting this bad news, which goal should Mahan focus on accomplishing?

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  1. 31 July, 17:09
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    Maintaining goodwill
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