Online channel differentiation takes place on multiple levels. The highest level differentiation is?

Answer:providing specialized personal services

Explanation:

This service means you cater to your client's specific needs as you get closer to understanding them and their personal preferences.

You look at what they highly prefer amongst all other services and you design a strategy that will reach those needs on a level that will satisfy your customers.

You make contact and do surveys in order to know all the specifics that is to know about your customers.

providing specialized personal services