Juan was asked to attend a workshop on business finance and accounting. Even though he gave his best effort, he simply was not familiar with any of the concepts, formulas, or equations. Which stage of listening is Juan struggling with?

Understanding stage

Explanation:

Understanding is "shared meaning between parties in a communication transaction" and constitutes the first step in the listening process. This is the stage during which the listener determines the context and meanings of the words he or she hears