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22 January, 17:30

Two of Donovan's subordinates have been fighting over responsibilities for months. Donovan decides to settle the dispute "once and for all" and he sends a memo out to each subordinate providing a resolution to the problem. According to media richness theory, Donovan's actions are

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  1. 22 January, 21:19
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    Failed communication

    Explanation:

    Because very few cues would be available to capture message complexity.
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