Jan is describing her recent divorce to her friend Paula. Paula is very understanding and trying to relate to Jan by providing support and understanding and the ability to put herself in Jan's shoes. Which element of communication competence best describes Paula's communication?

Answer: Empathy

Explanation:

Empathy in communication is defined emotion of understanding other's feeling and state. It is used for conveying idea, feelings and thoughts through communication so that it can make sense to other people while perceiving it. Other people actually feel and interpret the conveyed emotion.

According top the question, empathy is showed through the scenario of Jan and Paula. As Paula is able to perceive the feeling of Jan through listening and understanding her divorce condition.