ISO certification differs substantially from the Baldrige Award in that it: Multiple Choice focuses primarily on quality teams. emphasizes self-appraisal. is an ongoing process. is customer-driven. is national rather than international.

Answer: is an ongoing process.

Explanation: International Organization for Standardization (ISO) is an international standard-setting body composed of members from various national standards organizations, however, unlike the Baldrige Award, ISO registered companies face an ongoing series of audits, and they must be reregistered every three years. They are saddled with the responsibility of maintaining an agreed world standard and quality assurance. ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardization and quality assurance.