Assume an associate is working in the deli department of a supermarket. The associate has arrived late for his/her shift to find a long line of upset customers waiting at the counter. What should the associate do?

Answer: The correct answer is : The associate must remain calm, use the best listening skills, show empathy in each response or comment, apologize gracefully, find a quick solution to recover the time spent in the other section and serve clients in The shortest possible time.