According to emergent-norm theory, crowds are:

irrational and impulsive

often misinterpreted and misdirected

able to develop their own definition of the situation

prone to criminal behavior

The correct answer is C. Able to develop their own definition of the situation

Explanation:

The emergent-norm theory is a theoretical perspective that is used to explain the behavior of groups or people or crowds, this proposes crowds or large groups of people often follow certain norms that determine their behavior but these norms are not fixed but fluctuate or change according to the situation. This also implies each individual adapts to the crowd in his own terms and evolved with it. Additionally, when the group of people or crowd forms norms of behavior are developed implicitly according to the situation which opposes other theories that state crowds act impulsively and do not act following any guide. Considering this, it can be concluded emergent-norm theory state crowds are able to develop their own definition of the situation.