This afternoon, your boss wants to meet with you. you are sure it is about the customers who complained about you yesterday. the best-case scenario would be for your boss to decide that your behavior was the result of:

I believe the answer is: Situational attribution

Situational attribution refers to a perception that is used to judge other people; s behavior based on personal factors.

Personal factors that could create situational attribution could includes: Emotions, beliefs, or a certain character traits.